Returns & Exchanges
At BikesOnline, we want to ensure you are completely satisfied with your ride, which is why we offer a 30-day return policy on all bikes and gear. If your purchase isn't the perfect fit for your cycling needs, we provide a streamlined process to get you back on the road.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all components, manuals, and tools are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians inspect the returned gear to confirm its condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing